Traig diagnoses support tickets like a senior engineer — not just classifying, but investigating root causes and drafting solutions. Paste a ticket, get a resolution.
subject: Webhook signature verification failing in production
body: We upgraded to SDK v3.2 and now all webhook signature checks return INVALID_SIGNATURE. Was working fine on v3.1. Using Express with body-parser...
Root Cause: body-parser consumes raw request body before SDK signature verification
Fix: Add
express.raw({type: 'application/json'})
middleware on the webhook route before body-parser
Knowledge base trained on
Traig doesn't just tag tickets. It thinks through problems the way your best engineer does.
Doesn't pattern-match on keywords. Builds diagnostic chains — "if symptom X, check A, then B" — like a senior support engineer.
Feed it resolved tickets and it extracts diagnostic cases. Feedback loop means it gets smarter with every correction.
Goes beyond "escalate to engineering." Produces root cause analysis and actionable resolution steps your team can review and send.
Bring your own Anthropic API key. Unlimited resolutions, full control over your LLM costs. Your key stays in your session only.
Paste a ticket, get a diagnosis. Review the AI's reasoning, edit if needed, and send. What took 20 minutes now takes 2.
See exactly how the AI reached its conclusion — matched cases, reasoning steps, confidence scores. No black box.
Drop in the customer's message — error logs, screenshots, whatever they sent you.
Traig searches its diagnostic knowledge base, identifies root cause patterns, and generates a resolution with full reasoning trace.
You stay in control. Review the AI's suggestion, tweak it if needed, and send the resolution to your customer. Provide feedback to make it smarter.
These are actual AI-generated resolutions from our public knowledge base.
Root cause: body-parser consuming raw request body before signature verification. Fix: use express.raw() middleware on webhook route.
Root cause: per-second rate limit distinct from daily quota. Fix: add exponential backoff with jitter on 429 responses.
Root cause: 3DS authentication required but not handled. Fix: implement handleCardAction flow for SCA-required cards.
Enterprise customers train Traig on their own JIRA/Zendesk/Freshdesk tickets. Private knowledge base. Platform-specific accuracy. Zero-integration CSV demo available.